Q&A
Are we authorized to sell products outside of the United States?
Yes, We are licensed resellers / exporters and are registered with the state of Texas. Our EIN # is 47-3460064.
What countries can we export items to?
We are licensed to do business with any country. No matter what part of the world you are in, we can serve your needs.
Do we also provide technical assistance?
Yes, in case, of a discripency or confusion about your item we provide you with utmost assistance. Sometimes, the parts or machines that you are looking for are old and obsolete. So, we help you in finding its direct replacement and if that is not available, then, the closest match that can fulfil your requirements.
Do we provide documents with our materials?
Yes, we provide our packing slip and shipping invoices alongwith all the items and incase, if you need manufacturer’s MTR’s or COC’s then, they can also be provided.
Do we provide courier services?
Yes, Depending on the weight of your order and how fast you need it, we offer DHL or DHL express courier services. We also have our own ‘DHL Business Account’, which allows us to ship to you at discounted rates.
Do we offer air/ocean freight services?
Yes, again depending on the weight / volume of your orders, we ship both via air and ocean. In order to help keep your cost low, we also work with you on shipping multiple orders in consolidation at discounted rates.
Can we get material from outside of the U.S?
Yes, Besides having suppliers in USA, we also have suppliers in U.K, Canada, Germany, Hong Kong etc. and thus, can help you find hard to find items easily.
Can we expedite orders?
Normally our orders get ready before quoted delivery time. However, in cases of urgent requirement, we do our best to expedite the order and meet your delivery requirements.